Collection of delinquent debts – overview of the collection process After having described all the collection activities from customers who pay on time and the activities to prevent a customer...
Debt collection in arrears, phase 1: Demanding payment from the customer The process of collecting overdue debts begins with a formal payment request from the customer. At this stage, we still...
Debt collection in arrears, phase 2: Treatment of reasons for non-payment As part of the previous chapter, we proposed proactive actions designed to prevent the customer from falling into arrears. We...
Debt collection in arrears, Phase 3: Collections enforcement After the organization met all of its obligations to the customer who did not pay his debt by the terms...
Debt collection in arrears, part 4: the pre-legal process In principle, the organization is not interested in transferring clients to legal proceedings, because in its view these are expensive...