- Accounts Receivables (AR) or Receivables
- Affidavit
- Authorized Push Payment (APP) fraud
- B2C collection
- Collection agency
- Customer lifetime value – CLTV
- Cyber security
- Debt collections terms
- Effectiveness
- Efficiency
- First Time Right (FTR)
- Full Kit
- Key Performance Indicator (KPI)
- KYC - Know Your Customer
- Lean methodologies
- Legal Prudence
- Open Credit
- Pareto principle
- Pleadings
- Propensity to Pay (PTP)
- Service Level Agreement (SLA)
- Six Sigma
- Skip tracing
- Work-In-Process (WIP)